FREQUENTLY ASKED QUESTIONS

If your order is shipping within the US, keep an eye out for your order 3-5 business days after you receive your shipping confirmation email. For international orders, most orders arrive 14-20 business days after they ship depending on the shipping destination.

Most orders for in-stock items take 1-2 business days to process before shipping.

Pre-sale items may take about 6-8 weeks before your order is ready to ship.

For more information about shipping, please view our Shipping + Returns Policy.

Shipping charges are based on several factors of the shipment:

• Weight of your order
• Shipping location
• Shipping method chosen

Please note that international duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery.

For more information about shipping, please view our Shipping + Returns Policy.

We offer international shipping to select countries. For a full list of the countries we do not ship to, please view our Shipping + Returns Policy.

International customers are responsible for all duties, customs, and VAT tax on or prior to delivery. Please note that duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery. Duty and tax rates may vary by country. 

For more information about shipping, please view our Shipping + Returns Policy.

Pre-order items are made to order and take about 6-8 weeks before your order is ready to ship. Tracking information will be received once your items ship.

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation please check your spam folder. If you still can't find it, please reach out to us through our Contact page and we'll be glad to help.

For more information about shipping, please view our Shipping + Returns Policy.

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, PayPal, Bancontact, iDeal, and ShopPay.

International customers are responsible for all duties, customs, and VAT tax on or prior to delivery. Please note that duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery. Duty and tax rates may vary by country. 

For more information about shipping, please view our Shipping + Returns Policy.

Due to the nature of the limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be allowed. Please double check your order before placing it to ensure that everything is correct.

Assuming the desired change is applicable, for customer service, please email your order number and query through our Contact page. 

Quality control is important to us here. We’re sorry to hear your order arrived incorrect. Please reach out to our customer support team though our Contact page for assistance.

For more information about returns, damages and missing items, please view our Shipping + Returns Policy.

Due to the nature of the limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be allowed. Please double check your order before placing it to ensure that everything is correct.

Once an order is placed, we are unable to change or cancel your order. More information can be found on our Shipping + Returns Policy.